This Interim Reservation and Cancellation Policy was last adjusted on April 3, 2020 and applies to reservations that were scheduled for arrivals beginning March 12, 2020.
We understand you have a lot on your mind. You're facing unprecedented disruptions to your day-to-day life — and your vacations. We are here to help, with the most current information on reservation flexibility.
We are actively monitoring the situation regarding the spread of the Novel Coronavirus (COVID-19), including related guidance provided by local government and public health officials, and are following any protocols issued by governmental authorities and agencies in the locations in which we do business. We encourage all Owners, Members and guests to refer to the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC) or their local health authority for more information about COVID-19.
Pause now, play later. To help you navigate through this rapidly evolving situation, we've adjusted your reservation and cancellation options to be more fluid during this uncertain time. This way you can focus on what's most important right now: taking care of yourself and those closest to you. After all, that's what your vacations are about.
If you are seeking to cancel your reservation booked with your Club Points and are due to arrive more than 60 days from the day you cancel, you may do so without penalty. Your usage will be returned to your account and will be accessible for use upon completion of cancellation.
If you are seeking to cancel your reservation and are due to arrive 1 to 60 days from the day you cancel, your Club Points will be returned to a Holding Account; however, the Points Premium (if any) will be forfeited.
If you are seeking to cancel your reservation on the date of arrival or while staying at one of our resorts, Club Points will not be returned.
You will receive an Interval International week that will be deposited into your Interval International account within the next 10 days for future use. The Interval International week will have a reduced exchange rate of $99 and will expire on December 16, 2021. You will be able to check availability up to 120 days prior to your desired arrival date.
Due to extended hold times, if you would like to cancel a reservation for an arrival in the next 75 days, we ask that you submit a request via email. In your email, please include the following:
Please note that we are working diligently to help each Owner cancel or modify their current reservations, prioritizing those with scheduled arrivals within the next 75 days. Due to the high volume of inquiries we are receiving, it may take several days to receive a response, but please rest assured that we will respond at our earliest opportunity.
Thank you for being part of our vacation family. While we don't know when this will pass, we know that it will. Until then, take care of yourself. Take care of those closest to you. And when you're ready to explore this beautiful world of ours again, we'll be here to help you take care of your future vacation plans.
* Based on government mandated restrictions — including resort closures — these options may not apply to all resorts. Due to continually changing conditions, these cancellation policies may be changed or modified as needed from time to time. For weeks reservations, certain resorts may have a varied cancellation window. Please reference your specific resort's reservation rules for more information.
Please refer to current Resort & Destination Updates.
Club Points are used by Members who purchased Membership in Marriott Vacation Club, Asia-Pacific and Marriott Vacation Club Destinations, Australia!